Question 1

Which areas do you service?

Accepted Answer

We service Moreton Bay City, including North Lakes, Mango Hills, Griffin, Narangba, Banksia Beach, Bongaree, Ningi, Beachmere, Bellmere, Morayfield, Burpengary, Burpengary East, Calboolture, Clontarf, Kippa-Ring, Newport, Redcliffe, Rothwell, Dakabin, Kurwongbah, Deception Bay, Elimbah, Sandstone Point and some surrounding suburbs.

Our out of area call out includes:
Bribie Island, Woorim, D'agular, Delaney's Creek, Petrie, Joyner, Lawnton, Strathpine, Bray Park, Warner, Brendale, Carseldine, Braken Ridge, Fitzgibbon, Deagon, Sandgate and Shorncliffe.

Question 2

What types of appliances do you fix?

Accepted Answer

We repair a wide range of large kitchen and laundry appliances, including ovens, cooktops, washing machines, dishwashers, dryers, rangehoods, and fridges.

Question 3

Do you sell parts?

Accepted Answer

We do not sell parts over the counter*, however we have access to a wide range of parts to repair the appliances we service.

*We are not a parts supplier. If you are after parts only, please contact your local appliance parts store/supplier.

Question 4

Do you provide repair quotes?

Accepted Answer

We’re unable to provide firm quotes over the phone/email. However, we can arrange for a technician to assess your appliance and provide a repair quote.

Question 5

What are your service call charges?

Accepted Answer

Service Call charge:
 $135.00 (inc GST)*
This fee includes the first 15 minutes labour and is only charged once, even if the service technician requires a second visit to fit parts. 
Our technicians can normally diagnose common faults and provide a repair quote during this time. If parts and extra labour is required, the technician will give you a quote before going ahead unless prior approval is provided.

Extra Labour: $90.00 (inc GST) per hour
This is charged in 10-minute increments ($15 per unit).

*Out of area charges apply to locations outside our standard service area. OOA call out fee is $165.00 (inc GST).
Service areas and availability are determined by management.

Parts:
Parts are quoted after assessment.

If you would like us to order a specific part and bring it out with us for the repair, you will be liable for the payment of that part or a restocking fee (at the technicians discretion) if the part isn't required.

Question 6

Do you offer any warranty on your repairs?

Accepted Answer

Yes, we offer a warranty on all our repairs to ensure your peace of mind. The duration of the warranty depends on the type of repair. Please ask us for more details.

Question 7

What happens when I call?

Accepted Answer

Our friendly admin team will take your contact and appliance details, explain our call-out charges, and schedule an appointment for a technician to assess your appliance.

Please note: We are unable to provide technical advice over the phone prior to the appliance being assessed.

Question 8

Which brands do you service?

Accepted Answer

We service Electrolux, Simpson, Westinghouse, LG, Bosch, Samsung, Smeg, AEG, Ariston, Asko, Indesit, Fisher & Paykle, Haier and more. If your appliance brand isn't listed, give us a call to see how we can help you.

Question 9

Are your technicians certified and insured?

Accepted Answer

Absolutely! All our technicians hold the required qualifications, certifications and insurance to repair your appliance. When you book an appointment we will record the make and model of your appliance to ensure we are qualified to look at it.

applianceconnection@outlook.com 0411232453

applianceconnection@outlook.com 0411232453